Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-08-13

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 7.0)

Dear Sir,

I am writing this letter to provide you with some suggestions for improvements to the reception area as we have been getting numerous complaints from our visitors.

Yesterday when I was covering break of one of our receptionists, as soon as our regular customer arrived in the store, he mentioned that brightness of the lighting is not good especially in the afternoon at reception and he sad that he could no see me sitting at the reception. In addition to this, many complain about less chairs in the waiting area as it creates trouble when many customers arrive at the same time. We are often required to move chairs from our personal offices to the reception so that they can comfortably wait while our executives are occupied with other clients.

As per company policy we generally allow customers some time to decide for their decision before initiating their application process so our reception area is one of the most important section where customer can sit and discuss with their family members without disturbing any staff member or other clients. Therefore, I believe that we must have a spacious section for our reception with ample space for sitting and separate meeting for their personal discussion.

I would like to suggest if we can use our storage room close to reception for waiting room as it will not only provide enough space for sitting but will also allow customers to decide or discuss in private area. In addition to this, Please also contact an electrician regarding installation of upgraded lights to increase visibility.

I hope above suggestions will definitely help improving the given situation.

Thanks in advance for your consideration.

Yours faithfully,

Rajwinder Kaur

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The response successfully addresses all three bullet points of the prompt. You clearly describe the complaints regarding lighting and seating, explain the importance of the reception area for client privacy and decision-making, and offer practical suggestions for improvement. The tone is appropriate for a formal letter to a manager. The ideas are well-developed and relevant, providing a clear rationale for the proposed changes. To reach a higher band, ensure that all minor details are fully integrated; for instance, the transition between the specific customer complaint and the general policy could be slightly smoother to enhance the overall flow of the argument.

Coherence and Cohesion — Band 7.0

The letter is logically organized with a clear introduction, body paragraphs, and a conclusion. Each paragraph focuses on a specific aspect of the task, which helps the reader follow your argument easily. You use some cohesive devices such as 'In addition to this', 'Therefore', and 'As per company policy' to link ideas. However, the use of these devices is sometimes a bit mechanical. To improve, try to vary your linking phrases and ensure that the progression between sentences is more fluid. The paragraphing is appropriate and contributes to the overall clarity of the message.

Lexical Resource — Band 6.5

You demonstrate an adequate range of vocabulary for the task, using terms like 'initiating their application process', 'visibility', and 'consideration'. There are some minor errors in word choice, such as 'covering break' (should be 'covering the break') and 'less chairs' (should be 'fewer chairs'). While these errors do not impede communication, they indicate a need for more precise control over collocations and grammatical number. To reach a higher band, try to incorporate more sophisticated vocabulary related to business environments, such as 'inadequate lighting' or 'insufficient seating capacity', rather than relying on simpler descriptive phrases.

Grammatical Range and Accuracy — Band 6.5

You use a mix of simple and complex sentence structures. While many sentences are clear, there are several grammatical slips, such as 'brightness of the lighting is not good' (missing article 'the'), 'he sad that he could no see' (spelling/typo), and 'help improving' (should be 'help to improve' or 'help improve'). Punctuation is generally functional, but there are instances where commas would improve readability, particularly in longer sentences. To achieve a higher score, focus on eliminating these small errors and increasing the variety of complex sentence structures, such as using more conditional or passive constructions to convey your suggestions professionally.

See this exact question answered at other band scores — the same prompt compared across bands.

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