Band 5.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.0 · Cambridge IELTS 12 · 2026-08-15

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 5.0)

Dear manager,

There are lot of complaints are coming by visitors about the reception area like it is very small area. They also complaint about only 1-2 workers are available on the shift. Some visitors called on reception but they did not pickup.

Reception area is very essential for everyone because any visitors are coming they do not know how to book appointments also which documents are important and also some online works are easy for anyone. its time saved if the look online registration.

I suggest you to improved it by hiring some more workers on the day or night shift and also build some counter so the visitors will be easy to assess.

your sinicerlly,

avtar

AI examiner evaluation

Task Achievement / Task Response — Band 5.0

The response addresses all three bullet points: describing complaints, explaining the importance of the area, and suggesting improvements. However, the development of these ideas is quite limited, and the response is significantly under the 150-word minimum requirement. The explanation of why the reception is important is somewhat unclear and lacks professional depth. To improve, you should expand on your points with more specific details or examples to ensure the response is fully developed and meets the length requirement.

Coherence and Cohesion — Band 5.5

The letter is divided into paragraphs, which helps the reader follow the structure. However, the use of cohesive devices is very limited, making the flow feel somewhat mechanical. For example, the transition between the complaints and the importance of the area is abrupt. Using a wider range of linking words (e.g., 'furthermore', 'consequently', 'in addition') would help create a smoother progression of ideas. The overall organization is logical, but the lack of cohesive variety keeps this in the lower band range.

Lexical Resource — Band 5.0

The vocabulary is basic and repetitive, relying on simple terms like 'very small', 'very essential', and 'easy'. There are also some errors in word choice and collocation, such as 'online works' instead of 'online services' and 'assess' instead of 'access'. To achieve a higher band, you should aim to use more precise, professional vocabulary suitable for a workplace context. Expanding your range of synonyms and learning common collocations will help you express your ideas with greater clarity and sophistication.

Grammatical Range and Accuracy — Band 5.0

There are frequent grammatical errors throughout the text, including subject-verb agreement issues ('There are lot of complaints are coming') and tense inconsistencies ('They also complaint'). The sentence structures are mostly simple, with limited attempts at complex sentences. Punctuation is also inconsistent, particularly with the closing. To improve, focus on mastering basic sentence construction, ensuring correct verb forms, and proofreading for common errors like missing articles or incorrect pluralization. Increasing the variety of sentence structures will also help improve your score.

See this exact question answered at other band scores — the same prompt compared across bands.

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