Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-08-17

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Mr. Kapoor,

I am writing to express my dissatisfaction about our company's reception area and give some suggestion to improve it.

Recently, some of our client has complaint about the sitting arrangement. Seats were insufficient for them to seat. As the waiting time was 45 min. Another problem is cooling system is not working properly. Therefore, guests feel uncomfortable during their wait time.

The reception area is significant part of our company to build a strong relationship with our clients. Additionally, its a first impression of our company on them so it should be impressive.

I would like to give some suggestion to improve the waiting area. For chair, I would suggest to order another 5 chair to increase the sitting seat. And we need one more air-conditionar to improve cooling in that area.

I hope you will consider my suggestion and take some positive steps. Thank you for your time and consideration.

Yours faithfully,

Parth Mishra

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

The response addresses all three bullet points of the prompt: describing complaints, explaining the importance of the reception area, and suggesting improvements. The tone is appropriate for a letter to a manager. However, the development of ideas is somewhat limited. For instance, the suggestion to 'order another 5 chairs' is quite specific but lacks a broader justification or a more professional tone. The ideas are relevant, but they could be expanded with more detail to fully satisfy the requirements of a higher band. Overall, the task is fulfilled, but the depth of the content remains at a functional level.

Coherence and Cohesion — Band 6.5

The letter is logically organized into clear paragraphs, each serving a distinct purpose. The progression of ideas is easy to follow, moving from the problem to the importance of the area and finally to the proposed solutions. Cohesive devices such as 'Additionally', 'Therefore', and 'Recently' are used to link sentences. However, the use of these devices is sometimes a bit mechanical. The paragraphing is appropriate, and the letter follows a standard formal structure. To improve, you could use a wider variety of linking words to create a more natural flow between sentences.

Lexical Resource — Band 6.0

The vocabulary is adequate for the task, allowing the message to be conveyed clearly. You use some relevant terms like 'dissatisfaction', 'insufficient', and 'impressive'. However, there are several errors in word choice and form, such as 'some of our client has complaint' (should be 'clients have complained') and 'sitting seat' (redundant). The range is somewhat limited, relying on basic descriptors. To reach a higher band, you should aim to use more precise collocations and avoid repetitive phrasing. The errors do not impede communication, but they do highlight a need for more sophisticated vocabulary control.

Grammatical Range and Accuracy — Band 5.5

The response uses a mix of simple and complex sentence structures. While the meaning is generally clear, there are frequent grammatical errors, such as 'some of our client has complaint', 'its a first impression' (should be 'it's'), and 'air-conditionar' (spelling error). Subject-verb agreement and pluralization issues are noticeable throughout the text. While you attempt to use complex structures, they are often marred by these slips. To improve, focus on proofreading for basic subject-verb agreement and ensuring that articles and plural forms are used correctly in your sentences.

See this exact question answered at other band scores — the same prompt compared across bands.

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