Band 6.0 IELTS Writing Task 1 Model Answer
Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-08-18
IELTS Writing Task 1 question
There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.
Write a letter to your manager. In your letter
- describe the complaints that have been made
- say why the reception area is important
- suggest how the reception area could be improved
You do NOT need to write any addresses.
Begin your letter as follows:
Dear ................. ,
Student answer (Band 6.0)
Dear Manager,
As you know that in any company the main area is the reception area. When the people had made any bookings, then first they will visit to the reception for the keys or any inquiry they need to know about.
The Taj Place is one of the most popular hotel of our city. So, everyday thousands of people usually visit here. The reception area in our hotel is very small and the people has to wait alot for their turn and they also complaints about this.
I suggest you that please make the reception area bigger so that the people don't face any circumstances related for waiting in a long que and main part is that we can make online bookings by mobile phones or from our website. As the people haven't to wait along for their bookings. The system of the bookings should be advanced like when they made the payment for their booking, they can get their key online and scan it while entering in their room
Yours Sincerely,
Rohan
AI examiner evaluation
| Criterion | Band |
|---|---|
| Task Achievement / Task Response | 6.0 |
| Coherence and Cohesion | 6.0 |
| Lexical Resource | 5.5 |
| Grammatical Range and Accuracy | 5.5 |
| Overall | 6.0 |
Task Achievement / Task Response — Band 6.0
You have addressed all three bullet points: describing the complaints, explaining the importance of the reception, and suggesting improvements. However, the development of these ideas is somewhat limited. For instance, the description of complaints is brief, and the suggestion regarding online bookings, while relevant, could be more clearly linked to how it specifically alleviates the pressure on the physical reception area. To reach a higher band, ensure that your ideas are fully extended with more specific detail or logical explanation, rather than just stating them briefly.
Coherence and Cohesion — Band 6.0
The letter follows a logical progression, moving from the problem to the importance of the area, and finally to the proposed solutions. Paragraphing is used, though the transitions between ideas are sometimes abrupt. You rely on basic cohesive devices like 'so' and 'and'. To improve, try to use a wider variety of linking words and phrases (e.g., 'consequently', 'furthermore', 'in light of this') to connect your sentences and paragraphs more fluidly. The overall structure is clear enough to follow without difficulty.
Lexical Resource — Band 5.5
Your vocabulary is generally adequate for the task, but it is somewhat repetitive and lacks precision. You use basic terms like 'main area' and 'very small'. There are also some errors in word choice and collocation, such as 'circumstances related for waiting' and 'haven't to wait along'. To achieve a higher score, focus on using more precise vocabulary related to business and customer service, and ensure that your word choices are natural and accurate in context.
Grammatical Range and Accuracy — Band 5.5
You use a mix of simple and complex sentence structures, but there are frequent grammatical errors that occasionally impede the flow of your writing. Examples include 'When the people had made any bookings' (incorrect tense), 'the people has to wait' (subject-verb agreement), and 'they also complaints' (incorrect word form). Additionally, there are issues with article usage and prepositions. While the meaning is generally clear, these persistent errors in basic grammar prevent the writing from reaching a higher band. Focus on proofreading for subject-verb agreement and verb tense consistency.
See this exact question answered at other band scores — the same prompt compared across bands.
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