Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-08-18

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Manager,

I am writing this letter to share some improvement to the reception area. Due to several complaint these problem became a major issue.

Recently, number of visitors complaint about the reception is untidy and noisy that not enough even customers are able to find chair while they are wait for their turn. Customers also report that the front desk area is too much congested.

The reception area is more important. Because it is first place where visitor visit first when they visit in our company. A clean and comfortable environment put positive impress on customer. This area also demonstrate the professionalism.

I would therefore suggest that please arrange some chair so that visitor can wait by sitting on them. I would also suggest that please keep some magazines and newspaper so the customers can read them while they are on wait time. This is the one of the busiest area so I think we have make one more reception area so that it may not congested and having one or more reception area reduce the crowd.

Thank you for choosing me for recommendation for reception area. I look forward for your response.

Best regards,

Amritpal

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

You have addressed all three bullet points required by the prompt: describing the complaints, explaining the importance of the area, and suggesting improvements. The tone is appropriate for a letter to a manager. However, the development of ideas is somewhat limited. For instance, while you mention the area is 'untidy and noisy', you could have provided more specific details to make your argument more persuasive. The suggestion to build an entirely new reception area is a significant proposal that could have been supported with more practical reasoning regarding space or budget. Overall, the task is fulfilled, but the depth of the content could be improved to reach a higher band.

Coherence and Cohesion — Band 6.0

The letter is logically organized into clear paragraphs, each focusing on a specific part of the prompt. You use basic cohesive devices such as 'Recently', 'Because', and 'I would therefore suggest'. However, the flow between sentences is sometimes mechanical, and the use of linking words is repetitive. For example, the transition between the description of the complaints and the importance of the area is abrupt. To improve, try using a wider variety of cohesive devices to connect your ideas more fluidly, such as 'Furthermore', 'Consequently', or 'In addition to this'. Paragraphing is used correctly, which helps the reader follow your argument.

Lexical Resource — Band 5.5

You have a sufficient range of vocabulary to communicate your ideas clearly, such as 'professionalism', 'recommendation', and 'congested'. However, there are several instances of word-choice errors and awkward collocations, such as 'put positive impress' (should be 'make a positive impression') and 'on wait time' (should be 'while waiting'). Some phrases are also repetitive, like the repeated use of 'reception area'. To improve, focus on using more precise collocations and varying your word choices to avoid repetition. While the errors do not prevent the reader from understanding your message, they do limit the sophistication of your writing.

Grammatical Range and Accuracy — Band 5.5

You use a mix of simple and complex sentence structures, but there are frequent grammatical errors throughout the text. Common issues include subject-verb agreement ('number of visitors complaint' instead of 'complained'), article usage ('the reception is untidy'), and sentence construction ('I think we have make one more reception area'). While these errors are noticeable, they rarely impede communication. To reach a higher band, you need to focus on consistent verb tense usage and correct sentence formation. Proofreading for basic errors like missing articles or incorrect verb forms would significantly improve the accuracy of your writing.

See this exact question answered at other band scores — the same prompt compared across bands.

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