Band 5.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.5 · Cambridge IELTS 12 · 2026-08-20

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 5.5)

Dear Manager,

I hope you doing well. I'm writing this email to explain the problems faced by visitors while visiting the reception desk. there are serval complaints like the staff is not responding properly even they took a lot of time to figure out what they have to do plus many of them faces the language bariours and sometimes no one is available there.

As we all know the first impression is the last impression and reception area is the first place for the outsiders visit even mostly are of the customers are reliable on customer services to ask about their doubts.

According to my ideology there are many ways to overcome there problems these are as follows:

> Firstly, give proper training to all the staff in behavior as they know how to deal with people.

> Moreover, hire Employees who are specialized in various kinds of language to deal with foreign people.

> As well as, prepare a proper schedule for are the workers and make sure at least two workers should be there.

> Additionally, set some strict rules to overcome attendance problem.

Thank you for your time

Your sincerely,

Love Hans

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

You have addressed all three bullet points of the task: describing the complaints, explaining the importance of the reception area, and suggesting improvements. The tone is appropriate for a letter to a manager. However, the development of your ideas is somewhat limited. For example, while you mention that staff are not responding properly, providing a specific example of a complaint would have made your argument more persuasive. Similarly, the suggestions are listed in a bulleted format, which is acceptable but slightly informal for a formal business letter. To reach a higher band, aim to expand your points into full, cohesive paragraphs that explain the 'why' and 'how' in greater detail.

Coherence and Cohesion — Band 6.0

The letter is organized logically, with a clear introduction, body, and conclusion. You use some cohesive devices such as 'Firstly', 'Moreover', and 'Additionally' to structure your suggestions. However, the use of bullet points within a letter is not standard formal practice and makes the text feel more like a list than a cohesive piece of writing. Additionally, some transitions are slightly awkward, such as 'According to my ideology', which is not the correct collocation for expressing an opinion in this context. Improving the flow between sentences and using more varied linking phrases would enhance the overall coherence.

Lexical Resource — Band 5.5

You have an adequate range of vocabulary to convey your message, but there are several instances of imprecise word choice and spelling errors. For example, 'bariours' (barriers), 'serval' (several), and 'are' instead of 'our' (in 'schedule for are the workers'). The phrase 'According to my ideology' is misused; 'In my opinion' or 'I believe' would be more natural. While you attempt to use some business-related terms, the overall lexical control is limited, and the errors occasionally distract the reader. Focusing on accurate spelling and common business collocations will help improve your score.

Grammatical Range and Accuracy — Band 5.0

There are frequent grammatical errors throughout the letter, particularly with subject-verb agreement and sentence structure. Examples include 'I hope you doing well' (should be 'are doing'), 'many of them faces' (should be 'face'), and 'mostly are of the customers are reliable' (which is grammatically confusing). You rely mostly on simple sentence structures. While the meaning is generally clear, the high frequency of errors in basic grammar prevents the text from reaching a higher band. You should focus on mastering basic sentence construction, specifically verb tenses and subject-verb agreement, before attempting more complex structures.

See this exact question answered at other band scores — the same prompt compared across bands.

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