Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-08-20

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear sir,

I hope you are doing well . I am writing this letter to you regarding suggestions related to reception area complaints. Actually a lot of visitors visit our company to see cars because toyata is considered one of the best in the world , but due to reception area problems they dislike our branch.

When it comes to importance of reception area then as we know everyone visits firstly at reception area to ask their basic questions.

Moreover, according to me we should take steps to improve our reception area like we should hire well known receptionist whom know good communication skills as well as he should be good looking and we should add chairs for visitors then others facilities should be provided to them like inviting coffee and others so that visitors can enjoy their first steps in our company.

I hope you consider my point in serious way.

Your faithfully,

Jaspreet

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

The letter addresses all three bullet points: describing complaints, explaining the importance of the reception, and suggesting improvements. However, the development of these ideas is somewhat limited. For example, the description of complaints is vague, mentioning only 'reception area problems' without specific details. The suggestion to hire a 'good looking' receptionist is unprofessional and lacks the focus on professional skills expected in a business context. To improve, you should provide more concrete examples of the complaints (e.g., long waiting times, lack of seating) and offer more professional, actionable suggestions for improvement to better meet the requirements of a formal business letter.

Coherence and Cohesion — Band 6.0

The letter is organized into paragraphs, which helps the reader follow the structure. However, the use of cohesive devices is somewhat mechanical and repetitive. Phrases like 'When it comes to' and 'Moreover' are used, but the flow between sentences is occasionally disjointed. The referencing is sometimes unclear, such as in the phrase 'then others facilities should be provided', where the connection to the previous point is weak. Improving the variety of linking words and ensuring that each sentence logically follows the previous one would enhance the overall coherence of your writing.

Lexical Resource — Band 5.5

The vocabulary used is generally adequate for the task but lacks the sophistication required for higher bands. There are some awkward collocations and word choices, such as 'inviting coffee' instead of 'offering refreshments' or 'complimentary beverages'. Additionally, the phrase 'good looking' is inappropriate for a professional business context. While the meaning is clear, the range of vocabulary is limited, and there is a reliance on basic, repetitive language. Expanding your repertoire to include more precise business-related terminology would significantly improve your score.

Grammatical Range and Accuracy — Band 5.5

The letter contains a mix of simple and some complex sentence structures. However, there are frequent grammatical errors, including issues with articles ('the reception area'), subject-verb agreement ('whom know'), and punctuation. For instance, 'Your faithfully' is incorrect; it should be 'Yours faithfully'. The sentence structure is often simplistic, and the errors occasionally distract the reader, although they do not fully impede communication. To reach a higher band, focus on mastering basic sentence construction, improving punctuation, and ensuring consistent subject-verb agreement throughout your writing.

See this exact question answered at other band scores — the same prompt compared across bands.

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