Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-08-20

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.5)

Dear Sir,

I am writing this letter to you to suggest some suggestions in order to improve reception area of the company.

There has been many complaints made by visitors regarding the setting area at front desk. Since there are no chairs to sit, they have to stand while waiting for their turn. Moreover, some people raise the concern about the water because water is not being provided at the reception area.

Reception area is one of the important area of any company Where people sit when they come first time in the organisation. Therefore, this should be perfect as individual judge companies by the first expression.

I think that this could be improved if proper table and chairs will be installed for visitors. As there are many old people come our organisation, there should be proper sitting area because they can not stand for long time. Furthermore, company should install the water cooler at reception area.

I hope this idea resonate with this problem and I am waiting for further response.

Yours sincerely,

Harshpreet Singh

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

The response addresses all three bullet points of the prompt: describing complaints, explaining the importance of the reception area, and suggesting improvements. The tone is appropriate for a formal letter to a manager. However, the development of ideas is somewhat basic. For instance, while you mention that the reception area is important for 'first expression', this could be expanded further to discuss company reputation or client comfort. The suggestions are relevant, but the explanation of why these specific improvements would solve the problems is brief. To reach a higher band, ensure that each point is fully extended with more detailed reasoning.

Coherence and Cohesion — Band 7.0

The letter is logically organized into clear paragraphs, each focusing on a specific aspect of the prompt. You use some cohesive devices such as 'Moreover', 'Therefore', and 'Furthermore' to link ideas. However, the flow between sentences is occasionally mechanical. For example, the transition between the complaints and the importance of the area could be smoother. Additionally, there are some minor issues with referencing, such as 'this idea resonate with this problem', which is slightly unclear. Overall, the progression of ideas is easy to follow, and the paragraphing is appropriate for a formal letter.

Lexical Resource — Band 6.0

You demonstrate an adequate range of vocabulary for the task, using terms like 'organisation', 'reception area', and 'visitors'. There are some instances of slightly unnatural word choices, such as 'setting area' instead of 'seating area' and 'suggest some suggestions', which is redundant. While the vocabulary is sufficient to convey your meaning clearly, it lacks the precision and variety required for a higher band. To improve, focus on using more sophisticated collocations and avoiding repetitive phrasing.

Grammatical Range and Accuracy — Band 6.0

You use a mix of simple and complex sentence structures. There are several grammatical errors throughout the text, such as subject-verb agreement issues ('There has been many complaints', 'many old people come our organisation') and missing articles ('install the water cooler' should be 'install a water cooler'). Additionally, the use of 'will be installed' in the conditional sentence is slightly awkward; 'would be installed' would be more appropriate. While these errors do not impede communication, they occur frequently enough to prevent a higher score.

See this exact question answered at other band scores — the same prompt compared across bands.

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