Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-08-22

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.5)

Dear ................ ,

I appreciate you seeking my suggestions regarding our reception area. Unfortunately, we got complains not only about cleanliness in the area, but also about some arrangements.

To begin with, the team alloted for sanitization of the front desk ends their shift early morning. To add, we get significant number of visitors after the passing of mid-day. Henceforth, the premises tends to be less attractive to the beholders. We can divide the cleaners into two shifts per day to rectify the issue.

Also, the sitting area is conjusted and devoid of charging points for devices. We could setup a whole fresh look by procurement of more sitting chairs to provide our visitors with sense of contentment. Nevertheless, implementing charging technology will assist folks to continue work even while waiting.

Moreover, this location in the company embarks a potential first impression to each of our cliens and therefore requires regular furnishment and attention.

I hope my opinions are in favour of your future plans for the institution.Looking forward to hearing back from you soon.

Yours faithfully,

Shreya

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

You have addressed all three bullet points of the prompt effectively. You identified the complaints regarding cleanliness and layout, explained the importance of the reception area as a 'first impression,' and provided clear suggestions for improvement, such as split-shift cleaning and adding charging points. The tone is appropriate for a letter to a manager, and the purpose is clear throughout. To reach a higher band, ensure that your ideas are slightly more developed; for instance, you could briefly explain how the current 'congested' state specifically impacts the company's professional image beyond just the initial impression. Overall, the response is well-focused and meets all task requirements.

Coherence and Cohesion — Band 6.5

The letter is logically organized with a clear introduction, body paragraphs for each point, and a professional closing. You use cohesive devices such as 'To begin with,' 'Also,' and 'Moreover' to guide the reader through your arguments. However, some transitions are slightly awkward or misused, such as 'Henceforth' (which usually implies 'from this time forward' rather than 'consequently') and 'Nevertheless' (which is used to introduce a contrast, whereas your point about charging points is an additional suggestion). Improving the precision of these linking words would enhance the flow and coherence of your writing.

Lexical Resource — Band 6.0

You demonstrate a good range of vocabulary, using terms like 'sanitization,' 'procurement,' and 'contentment.' However, there are several instances of imprecise word choice and spelling errors that affect the naturalness of the text. For example, 'conjusted' is a spelling error for 'congested,' 'furnishment' is not the standard term for 'refurbishment' or 'furnishing,' and 'beholders' is an unusual choice in this context. While these errors do not impede communication, they indicate a need for more careful proofreading and a better understanding of word collocations in a professional business context.

Grammatical Range and Accuracy — Band 6.0

You use a mix of simple and complex sentence structures, which is appropriate for this task. There are some grammatical slips, such as 'the team alloted' (should be 'allotted'), 'the premises tends' (subject-verb agreement: 'premises' is plural, so 'tend'), and 'embarks a potential first impression' (incorrect verb choice; 'creates' or 'makes' would be better). Additionally, 'in favour of' is used slightly incorrectly in your closing. Despite these errors, the meaning remains clear throughout the letter, and your control of punctuation is generally good. Focusing on subject-verb agreement and verb-noun collocations will help improve your accuracy.

See this exact question answered at other band scores — the same prompt compared across bands.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.