Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-08-22

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear sir,

I am reaching out you to regarding the complaints we received about the reception area and we should have to improve to maintain our status in the market.

Firstly, the area doesn't have enough space because whenever our customers and clients visiting they have to wait in the long que. Additional, there is very bed garbage odor which comes from the dustbin near to the entrance. Therefore, it gives bad impression on the clients.

We need to focus to improve that area because its crucial for the company image, while our customers comes for query they have to come first there. So, I think we need to increase the space along with it put some sofa instead of chairs which enhance the look. Furthermore, move the bins to the other location so our clients don't hesitate to enter to the company.

I would appreciate it if you could consider my request and improve the area. I look forward to your response.

Yours Sincerely,

Amrita

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

You have addressed all three bullet points required by the task: describing the complaints, explaining the importance of the reception area, and suggesting improvements. Your tone is appropriate for a formal letter to a manager. However, the development of your ideas is somewhat basic. For example, while you mention the 'garbage odor' and 'lack of space', these points could be expanded with more specific detail to fully satisfy the requirements of a higher band. The letter is clearly structured and maintains a consistent focus on the prompt throughout.

Coherence and Cohesion — Band 6.5

The letter is logically organized with a clear introduction, body paragraphs, and a closing. You use some cohesive devices such as 'Firstly', 'Therefore', and 'Furthermore' to link your ideas. However, the use of these devices is occasionally mechanical or slightly awkward, such as 'Additional' instead of 'Additionally'. Paragraphing is used appropriately to separate the different points of the letter. The progression of ideas is generally clear, though the flow between sentences could be improved by using a wider variety of linking words and better referencing to avoid repetition.

Lexical Resource — Band 6.0

Your vocabulary is adequate for the task, allowing you to convey your message clearly. You use some relevant business-related terms like 'status in the market', 'company image', and 'clients'. However, there are several instances of imprecise word choice and spelling errors, such as 'que' (queue), 'bed' (bad), and 'come for query' (come for inquiries). To reach a higher band, you should aim for more sophisticated collocations and ensure accurate spelling of common professional terms. The range is sufficient for the task but lacks the flexibility and precision required for higher scores.

Grammatical Range and Accuracy — Band 5.5

You demonstrate a mix of simple and complex sentence structures. While your meaning is generally clear, there are frequent grammatical errors that affect the fluency of the text. Examples include 'I am reaching out you to regarding' (I am reaching out to you regarding), 'whenever our customers and clients visiting' (whenever our customers and clients visit), and 'put some sofa' (put some sofas). Subject-verb agreement and preposition usage are inconsistent. While these errors do not prevent the reader from understanding your points, they are frequent enough to limit your score in this criterion.

See this exact question answered at other band scores — the same prompt compared across bands.

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