Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-08-24

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Manager,

I hope this letter finds you in radiant health and high spirits. I am writing this letter in order to inform you that our company have received many complaints regarding the reception area.

Many complaints have been made by the visitors that the receptionist's behaviour is not good and his tone is too aggressive and does not help people who ask him for help. Some people complaint that he does not address people properly regarding to their queries. The reception area is most important to make our new customers and make a good image of our company among customers. A new receptionist should be appointed in place of the old one, so that he could be able to maintain the reputation of our company.

I would like to request you that the changes should be made as soon as possible to upgrade the performance of the company. I look forward to your response.

Yours faithfully,

Ranveer Singh

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

The letter addresses all three bullet points required by the prompt: describing the complaints, explaining the importance of the reception area, and suggesting improvements. The tone is appropriate for a formal letter to a manager. However, the development of ideas is somewhat limited. For instance, the suggestion to replace the receptionist is quite abrupt and lacks nuance or alternative solutions (such as training or performance reviews). While the task is fully addressed, the ideas could be expanded with more detail to demonstrate a more professional and thoughtful approach to the problem, which would help in achieving a higher band score.

Coherence and Cohesion — Band 6.0

The letter follows a logical structure, moving from the purpose of the letter to the specific issues and then to the proposed solution. Paragraphing is used, though the body paragraphs are quite short. Cohesive devices are present, such as 'I am writing this letter in order to', 'Many complaints have been made', and 'I would like to request'. However, the flow between sentences is occasionally mechanical. The transition between the description of the problem and the importance of the reception area is a bit abrupt. Improving the use of linking words to connect these ideas more fluidly would enhance the overall coherence of the response.

Lexical Resource — Band 5.5

The vocabulary used is generally appropriate for the task, though it is somewhat basic. Phrases like 'radiant health and high spirits' are a bit clichéd and slightly unnatural in a professional context. There are some minor errors in word choice, such as 'Some people complaint' (should be 'complain') and 'regarding to their queries' (should be 'regarding their queries'). While the range is sufficient to convey the message clearly, there is a lack of more sophisticated or precise vocabulary that would demonstrate a higher level of lexical control. Expanding the range of professional terminology would be beneficial.

Grammatical Range and Accuracy — Band 5.5

The letter contains a mix of simple and complex sentence structures. There are several grammatical errors, such as 'our company have received' (subject-verb agreement: 'company has'), 'his tone is too aggressive and does not help people who ask him for help' (slightly repetitive), and 'he could be able to' (redundant; 'he would be able to' or 'he could' is sufficient). Punctuation is generally correct, but the sentence structures are somewhat repetitive. To improve, focus on reducing redundant phrasing and ensuring subject-verb agreement, as well as incorporating a wider variety of complex sentence forms to demonstrate greater grammatical flexibility.

See this exact question answered at other band scores — the same prompt compared across bands.

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