Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-09-12

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Sir,

I hope this letter will finds you in good health and in high spirit. I am writing this letter in order to inform you about my suggestion for how the reception area could be improved.

During this year company's complaint box has received many complaints regarding reception area. Many visitors have made complaints about less decoration and many complaints are about poor hospitality of company's workers. Reception area is very important part of any place because it enhance look and make visitors comfortable or impressed. Better looking reception will help in to get many business deals and also helps in to get a great positive vibe.

I want you to suggest you to decorate the receptions walls and ceiling in trending and classic look and I want you to change serving staff with proper trained severs to give best hospitality to visitors. For further information feel to contact me via my mobile number 74586-5x69x.

Yours faithfully,

Satnam Singh.

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

The response successfully covers all parts of the prompt set by the examiner. You adequately described the complaints regarding the lack of decoration and the poor hospitality of workers, explained why the reception area is important for business deals and creating a positive vibe, and suggested specific improvements such as redecorating the walls and ceiling and replacing the staff with properly trained servers. The tone is appropriate for a formal letter to a manager. While some ideas like the reception's impact on business could be slightly more expanded, all bullet points are clearly addressed, meeting the requirements for a Band 6.5 to 7.0 performance.

Coherence and Cohesion — Band 6.0

The letter has a clear overall progression and logical organisation. It follows standard letter-form conventions with an appropriate opening ('Dear Sir,') and a conventional sign-off. Paragraphing is utilised effectively to separate the introduction, the discussion of the complaints and importance, and the specific suggestions in the third paragraph. Cohesive devices are generally used appropriately, such as 'During this year' and 'For further information'. However, referencing and transitions are at times a bit mechanical, as seen with repeated phrases like 'many complaints', which prevents the cohesion from feeling fully natural or fluent.

Lexical Resource — Band 6.0

Your vocabulary is adequate for the task and allows you to communicate your message clearly. You attempted some less common vocabulary items and collocations, such as 'positive vibe', 'hospitality', and 'business deals'. However, there are noticeable lexical inaccuracies and awkward word choices, such as writing 'less decoration' instead of 'lack of decoration' and using 'severs' instead of 'servers'. Repetition of common words like 'complaints' also limits your lexical score. While the vocabulary is sufficient to convey your meaning without impeding the reader, these recurring word-choice and spelling slips keep the response within the Band 6 range.

Grammatical Range and Accuracy — Band 6.0

The response features a mix of simple and complex sentence forms, demonstrating a reasonable attempt at structuring your sentences. However, there are several noticeable grammatical errors and awkward phrasing. For instance, the opening sentence contains a clear subject-verb agreement error ('I hope this letter will finds you'), and there are awkward infinitives such as 'help in to get' and 'helps in to get'. Furthermore, articles are occasionally misused or missing, such as 'company's complaint box' and 'regarding reception area'. While these errors do not impede overall communication, their frequency means that error-free sentences are not in the majority, pointing firmly to a Band 6 level.

See this exact question answered at other band scores — the same prompt compared across bands.

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