Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-09-16

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.5)

Dear Sir or Madam,

I am writing this letter in response to the complaints regarding the reception area of our office, and keen to provide some suggestions for its improvement. First and foremost, the most common complaint by the visitors is about the seating arrangement of waiting area in reception. The sofas are very old, and seats are extremely uncomfortable for long sitting. The second major complaint is regarding the absence of map of our company. Visitors find it very difficult to look for their go through locations without guidelines. Furthermore, the water system in reception area is not providing cold and hot water options.

The reception area decides the first impression of any company. It is the only place where all the visitors can sit and wait for their appointments, and even can do some informal meetings. So, the reception area should be always neat and clean alongwith easy access to every information.

Here, I would like to share some points which our company can implement to cover all the complaints. All the seating arrangements can be changed to make the waiting area comfortable. Moreover, the new R.O system should installed with the easy accessible options of hot, cold, and normal water. In addition, digital map system should also be installed so that it would be easy for all the outsiders to check their desired location smoothly.

I really hope that you will consider all my points, and work promptly on them.

Thank you.

Yours faithfully,

Pratibha Sharma

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

The candidate has successfully covered all bullet points outlined in the prompt. In the first paragraph, complaints are clearly described, specifically concerning uncomfortable seating, the absence of a company map, and inadequate water temperature options. The second paragraph addresses the second bullet point by explaining why the reception area is vital for making a strong first impression and serving as a waiting and informal meeting zone. Finally, practical suggestions are provided in the third paragraph, such as replacing the sofas, installing a modern R.O. water system, and implementing a digital map. The tone is appropriate for a letter to a manager. All parts of the task are well-developed and addressed, placing this comfortably in the Band 7 category.

Coherence and Cohesion — Band 6.5

The letter exhibits a clear logical progression and is organized into logical paragraphs that map directly onto the prompt requirements. The student uses cohesive devices appropriately, such as 'First and foremost', 'The second major complaint', 'Furthermore', and 'Moreover', which help guide the reader through the text. Paragraphing is used sufficiently to separate the complaints, the importance of the reception, and the proposed solutions. While referencing is generally clear, minor mechanical transitions like 'Here, I would like to share some points' could be slightly more integrated for a higher band, but the overall organization and cohesion remain sound and clear throughout.

Lexical Resource — Band 6.5

The candidate demonstrates an adequate to sufficient range of vocabulary for the task. Phrases such as 'reception area', 'seating arrangement', 'first impression', and 'informal meetings' are used accurately. There are some less common lexical items attempted, though occasional awkward phrasing or minor collocation slips occur, such as 'look for their go through locations' and 'easy accessible options'. Spelling is generally accurate, and vocabulary errors do not impede communication. The use of terms like 'promptly' and 'implement' demonstrates a satisfactory level of lexical resource suitable for a Band 6.5 or solid Band 6 performance.

Grammatical Range and Accuracy — Band 6.0

The response features a mix of simple and complex sentence structures, such as 'The reception area decides the first impression of any company' and 'Moreover, the new R.O system should installed with the easy accessible options...' There are noticeable grammatical inaccuracies, notably missing auxiliary verbs or prepositions, as seen in 'should installed' instead of 'should be installed', and 'absence of map' instead of 'absence of a map'. Punctuation is generally acceptable, and while these errors are present, they rarely impede communication, allowing the reader to easily understand the intended meaning. This performance fits the Band 6 descriptor.

See this exact question answered at other band scores — the same prompt compared across bands.

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