Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-09-17

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear John,

I am writing to suggest you how the reception area could be improved as there have been many complaints from our visitors.

The visitors often say that there are no arrangements for sitting so they have to stand for longer period of time. The air conditioner is not working properly as well as only one fan is available so it is very difficult to stand there in summer. Additionally, this area smells horrible.

The reception area should be neat and tidy because by looking that area people make assumptions about the company. This area plays an important role in making impression about the company. If this area does not seems good then people will not like to work with the comapny where management or staff members are not serious about their client's comfort.

To improve this, we need a sitting arrangement so that visitors can sit properly and wait. We can install a window so that it does not smell bad as well as proper ventilation can maintained. We can arrange an extra table fan and can make sure that the air conditioner is working properly by regular service follow ups.

Thank you for your time and consideration.

Yours sincerely,

Kruti Patel.

AI examiner evaluation

Task Achievement / Task Response — Band 6.5

The letter successfully covers all bullet points required by the task prompt. You clearly describe the complaints regarding the lack of seating, faulty air conditioning, a single fan, and a horrible smell. You also explain why the reception area is important, noting that it shapes visitors' first impressions and reflects the company's professionalism. Finally, you offer practical suggestions for improvement, such as adding a seating arrangement, installing a window for ventilation, and scheduling regular maintenance for the air conditioner. Your tone is appropriately semi-formal, and the purpose of the letter is clear throughout. The ideas are well-developed and directly address the requirements, earning a solid band score for this criterion.

Coherence and Cohesion — Band 6.5

Your letter is easy to follow, with a clear logical structure and paragraphing that addresses each part of the prompt in turn. You use some cohesive devices and referencing appropriately, such as 'Additionally,' 'This area,' and 'To improve this,' which help guide the reader through your ideas. However, paragraph transitions and the use of connectors could be slightly more varied and sophisticated to reach the highest bands. For instance, some sentences within the body paragraphs rely on simple transitions. Overall, the organization is coherent and progression is logical throughout, meeting the descriptors for a band 7.

Lexical Resource — Band 5.5

You demonstrate a sufficient range of vocabulary to communicate your ideas with reasonable precision. Phrases like 'assumptions about the company,' 'client's comfort,' and 'regular service follow ups' are appropriate for a workplace context. However, there are a few minor spelling and word-choice errors, such as spelling 'company' as 'comapny,' and using 'does not seems' instead of 'does not seem.' While you attempt some less common vocabulary, the overall range is somewhat standard rather than wide and flexible, which places your lexical performance firmly in the band 6 category.

Grammatical Range and Accuracy — Band 6.0

You demonstrate a mix of simple and complex sentence forms, utilizing relative clauses and conditional structures such as 'If this area does not seem good then people will not like to work with the company...' There are a few grammatical inaccuracies and awkward phrasings, including 'suggest you how the reception area could be improved' (which should be 'suggest how the reception area could be improved') and 'for longer period of time' (missing an article). Nevertheless, your punctuation is generally sound, and these errors do not impede communication. You have produced a good balance of accurate structures, fully supporting a band 6.5 or 7.0; given the control shown, a 6.5 is appropriate.

See this exact question answered at other band scores — the same prompt compared across bands.

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