Band 5.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 5.0 · Cambridge IELTS 12 · 2026-09-19

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 5.0)

Dear sir,

I am Robinpreet singh. i written letter about lot of complaints about the reception area when visitors to you Company arrived. i will told you whenever customer will me arrived please make giving the 100 percent service.they mentioned there are enough chairs, So, they have to stand while waiting.some visitor also complained that area is not clean properly and not dustbin. the reception areas is very important. when customer visit our company and enter the reception area its not clean so its very bad impact on customer.However, I would like to suggest a few improvements.Firstly, we should provide more comfortable new chairs and keep the area clean.Its helps to maintain company professional image.Secondly, you provide a drinking water and magazines for visitors and also add some landscape painting put it on the wall.Finally we should hired a good receptionist.

I hope you will consider my suggestions.

Yours faithfully,

Robinpreet singh

AI examiner evaluation

Task Achievement / Task Response — Band 5.0

The response covers all three bullet points required by the prompt, though the development is somewhat basic. You successfully described complaints made by visitors (mentioning a lack of chairs, cleanliness issues, and the absence of dustbins), stated the importance of the reception area regarding the company image, and suggested several improvements such as comfortable chairs, reading materials, landscaping, and hiring a receptionist. However, the tone and delivery are inconsistent with standard formal letter-writing conventions, and the ideas are presented rather abruptly without full expansion. While all parts are addressed, the level of development aligns best with a Band 5.0.

Coherence and Cohesion — Band 5.0

The letter lacks appropriate paragraphing and basic cohesive management. The response is essentially a single block of text with an opening and closing line, which fails to organise ideas logically. Although transition words such as 'However', 'Firstly', and 'Secondly' are attempted, their mechanical application ('Secondly, you provide a drinking water...') does not sufficiently guide the reader through a well-structured argument. Referencing is also problematic, as seen in confusing pronouns and abrupt transitions between thoughts. This level of organisational control corresponds to a Band 5.0.

Lexical Resource — Band 5.0

The vocabulary used is very basic and repetitive. Phrases like 'professional image', 'comfortable new chairs', and 'landscape painting' demonstrate an adequate range for basic communication, but numerous word-choice and collocation errors severely limit precision (e.g., 'not clean properly and not dustbin', 'we should hired', 'make giving the 100 percent service'). Furthermore, capitalization and spelling errors ('Robinpreet singh', 'i written') highlight a lack of control over basic lexical mechanics. The vocabulary is minimally adequate for the task, fitting a Band 5.0 descriptor.

Grammatical Range and Accuracy — Band 5.0

Grammatical control is weak throughout the response. There are frequent errors in verb tense, subject-verb agreement, and sentence structure (e.g., 'i written letter about', 'i will told you', 'whenever customer will me arrived'). Simple sentences dominate, and attempts at more complex structures frequently result in serious grammatical breakdown. Punctuation and capitalization rules are also frequently ignored. These persistent errors cause noticeable difficulty for the reader and reflect the Band 5.0 level.

See this exact question answered at other band scores — the same prompt compared across bands.

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