Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-09-21

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Sir or Madam,

I am writing this letter with finest suggestion, for improvement in our reception area. I hope this ideas will satisfy our guest demands.

I have been noticing the same compalints from every vistiors is a long queue in the front area. Additionally, seating arrangements are not comfortable and enough for visitors. Although walls are brights and clean but the front desk appreance is quite dark.

From my perspective, guest arrival area is key point of our reputation. It is area which represent our company's image to the visitors. Guest not only seating there but also they get detailed information of our infrastructure.

I think we should installed some digital kiosks to help guest. It will not only reduce staff work but also it will guide them appropriatly. Moreover new couchs should installed in order to give more comfortness to the seaters. I think if we will replace current lights to the white one then it will give the asthetic look to the area.

I hope my suggestions will brings the positive vibes to the company and their visitors. Thank you for your time and consideration.

Yours sincerely,

Yash Patel

AI examiner evaluation

Task Achievement / Task Response — Band 6.0

The response covers all three bullet points required in the task instructions well. The candidate successfully describes the complaints by mentioning long queues and uncomfortable seating, explains why the reception area is important as the key point of company reputation and image, and suggests concrete improvements such as digital kiosks, new couches, and brighter lighting. The tone is appropriate for a letter to a manager. However, some ideas lack further elaboration and development, placing the response firmly at Band 6.0.

Coherence and Cohesion — Band 6.0

The letter follows a clear logical organization with an introduction, body paragraphs addressing different aspects of the prompt, and a formal sign-off. Paragraphing is used appropriately to separate distinct ideas, such as complaints, importance, and suggestions. Cohesive devices are utilized, such as 'Additionally', 'Although', 'Moreover', and 'It will not only reduce... but also'. However, some referencing is slightly awkward or mechanical, and the flow is occasionally disrupted by grammatical errors, which aligns with the Band 6 descriptors.

Lexical Resource — Band 5.5

The candidate attempts a range of vocabulary relevant to the workplace and improvements, such as 'infrastructure', 'reputation', 'aesthetic look', and 'kiosks'. However, there are noticeable spelling and word-choice errors throughout the text, including 'compalints', 'vistiors', 'appreance', 'seating' instead of sitting, 'comfortness', and 'asthetic'. These inaccuracies sometimes cause minor confusion for the reader, though communication is not impeded, reflecting a solid Band 5.5 to 6.0 profile.

Grammatical Range and Accuracy — Band 5.5

The writer attempts a mix of simple and complex sentence forms, including conditional and relative clauses ('If we will replace...', 'It is area which represent...'). However, there are frequent grammatical errors in verb forms, articles, and prepositions, such as 'finest suggestion' instead of a fine suggestion, 'this ideas', 'walls are brights', 'guest not only seating', 'we should installed', and 'replace current lights to the white one'. These errors occasionally draw attention, but the meaning remains generally clear, fitting the Band 5.5 descriptor well.

See this exact question answered at other band scores — the same prompt compared across bands.

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