Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-09-22

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 7.0)

Dear Mr. Dhaliwal,

I hope you are doing well. I am writing this letter to recommend you some amendments for our reception area as there have been numerous complaints reported about it for a couple of months.

To commence with, a major issue which is highlighted by our guests is the language barrier. Most of our customers are either English or French speakers. The sign boards at the entrance and throughout the premise is in English only, making it challenging for French speakers to understand it. They have to use translation apps for comprehension. Additionally, in the reception area, seating arrangement is not adequate. Visitors have to stand for long time to wait for their turn especially during Lunch break when the staff is limited.

I believe, the maintenance of the reception should be the priority task as reception is our first impression in the industry. If our reception is not impressive and fully facilitated, it would put a negative impact on the reputation of our firm. Furthermore, a reception is an information center of an organisation; therefore, its services should have to be top notch.

Given the circumstances, I would recommend you to introduce French language direction boards for visitors. Moreover, waiting area with plenty of seats should be constructed near the entrance for individuals who are waiting for their turns. Both of these initatives will improve our company's standards in the market.

I hope my sugeestions will help.

Yours faithfully,

Komal

AI examiner evaluation

Task Achievement / Task Response — Band 7.5

The candidate has successfully covered all parts of the task in a well-structured letter. The first bullet point is addressed by describing specific complaints regarding the language barrier and inadequate seating arrangements. The second bullet point is handled by explaining why the reception area matters, noting that it creates the crucial first impression and serves as an information centre. Finally, the third bullet point is effectively covered by suggesting bilingual direction boards and a larger waiting area. The tone is appropriate for communicating with a manager, and the purpose of the letter is clear throughout. Ideas are relevant and fully developed, earning a strong band score for this criterion.

Coherence and Cohesion — Band 7.0

The letter exhibits a clear logical organisation and progression throughout. Information and ideas are grouped effectively into paragraphs, starting with a polite opening and statement of purpose, moving through the complaints and importance of the area, and concluding with clear recommendations. Cohesive devices such as 'To commence with', 'Additionally', 'Furthermore', and 'Given the circumstances' are used appropriately to guide the reader through the text, although paragraphing is clear and mechanical transitions are kept to a minimum. Referencing is generally clear, contributing to an easy overall flow of ideas.

Lexical Resource — Band 6.5

The student demonstrates a sufficient range of vocabulary with some flexibility and precision, such as 'amendments', 'language barrier', 'top notch', and 'reputation'. There are occasional lapses in word choice or collocation, for example writing 'numerous complaints reported about it' rather than 'lodged' or 'made', and using 'premise' instead of 'premises'. However, less common items are attempted with some awareness of style, and vocabulary errors do not impede communication, allowing the reader to follow every argument without difficulty.

Grammatical Range and Accuracy — Band 6.5

The writing features a mix of simple and complex sentence forms, demonstrating good control over overall sentence structure. Examples of complex structures include 'Most of our customers are either English or French speakers' and 'If our reception is not impressive and fully facilitated, it would put a negative impact on the reputation of our firm.' There are a few grammatical inaccuracies, such as 'The sign boards... is' (subject-verb agreement error), 'for long time' (missing article), and 'put a negative impact' (collocational slip for 'have'). Punctuation is generally sound, and errors are infrequent enough not to impede communication.

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