Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-10-01

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Manager,

I am writing this letter to inform you about the complaints that have been made by visitors to our company about the reception area. The complaints are about the behaviour of our employees; they are not guiding customers in a good manner, and the language which they are using is not appropriate as per our company guidelines. They are too informal with people's queries; due to this, they feel we are not working professionally.

The reception area is a very necessary place because it puts very first impression on visitors of our company. This area helps people in navigating company and get basic information, which is important for them.

We have to put strict rules for our reception area, especially for our employees who do not obey the rules; because of this, they are working unprofessionally. The rules should be mentioned; if there is more than one complaint about any employee regarding their behaviour with visitors, there will be a strict fine for them and also a one-day salary cut.

I hope you will look into this matter and consider my suggestion.

yours faithfully

Atyab

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

The response successfully addresses all parts of the prompt, ensuring the reader understands the complaints made about the reception area, its general importance, and the proposed improvements. However, some bullet points are developed more fully than others. For instance, the section describing the complaints is somewhat repetitive when discussing staff behaviour and language, and the suggestion to implement strict rules and fines for staff is stated generally rather than explored with broader practical solutions. To reach a higher level, the ideas would need to be more fully extended and supported with clearer reasoning and varied perspectives regarding the operational impact on visitors.

Coherence and Cohesion: Band 6.0

The letter maintains a coherent overall arrangement with a clear paragraph-by-paragraph structure that follows the standard format of a formal correspondence. Ideas flow reasonably well from the complaints to the importance of the area and finally to the proposed solutions. Nevertheless, cohesion at times feels a bit mechanical or basic, such as the repetitive use of pronouns like 'they' and transitional phrasing like 'due to this'. Referencing is generally understandable, but clearer cohesive links and a more varied use of transition signals would create a smoother progression of ideas throughout the text.

Lexical Resource: Band 5.5

The vocabulary used is adequate for the task, successfully communicating the main message regarding workplace complaints and proposed rules. The writer attempts some less common vocabulary items, such as 'professionally' and 'navigating company', but these are occasionally paired with awkward collocations or minor word choice inaccuracies. For example, 'puts very first impression' lacks the necessary article and natural phrasing, and phrases like 'guiding customers in a good manner' are somewhat basic. Spelling is generally accurate, and vocabulary errors do not impede communication, but a wider and more precise range of lexical items is needed for a higher outcome.

Grammatical Range and Accuracy: Band 5.5

The text demonstrates a mix of simple and complex sentence forms, utilizing structures such as conditional clauses ('if there is more than one complaint...') and relative clauses. There are some noticeable errors in grammar and punctuation, particularly missing articles ('puts very first impression', 'navigating company') and minor prepositional issues. However, these errors are relatively infrequent and rarely impede the reader's understanding of the content. To progress further, the writer would need to demonstrate a wider variety of complex grammatical structures with a higher degree of overall accuracy and control.

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