Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-10-04

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.5)

Dear Sam,

I read your email. Thank you for bringing this up.

I too had received several complaints related to our outlandish looking reception area. Various complaints were specifically about the sitting arrangement of the premise and lack of plantation in the area. Some others complainted that it lacks direct sunlight, making it unpleasant and uncomfortable to sit for the longer period time.

I firmly believe that their issues be resolved with an immediate action. The reception area plays a vital role for us as our clients have to feel at comfort while waiting for their presentation or meeting with their respective head of department. Plantation could improve air circulation and makes it easier for them to breath as well. The change in the sitting arrangement is equally crucial. I have contacted an outside contractor to work with the roof addressing the sunlight problem. They will be arriving tomorrow with a possible solution.

I will be staying in meeting but let me know if you would need any other information to make our reception area look better. Thank you once again for bringin this up.

Regards,

SXY

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

The response successfully covers all parts of the prompt, earning a solid score. You address the complaints regarding the seating arrangement and lack of plants, explain the importance of the reception area for client comfort and presentations, and offer clear suggestions such as bringing in an outside contractor to deal with the roof and sunlight issues. The tone is appropriate for a semi-formal workplace letter to a manager. However, some ideas could be extended further to reach a higher level, as certain details like the precise nature of the complaints are touched upon briefly rather than fully expanded.

Coherence and Cohesion: Band 6.5

The letter demonstrates a clear overall arrangement with a logical flow of ideas, bridging the gap between a standard Band 6 and Band 7 performance. Information is generally well-sequenced, moving naturally from acknowledging the email and detailing the complaints to explaining the area's importance and outlining the steps taken. Paragraphing is used appropriately to separate distinct points. Cohesion within and between sentences is mostly clear, though referencing and transitional phrases occasionally feel slightly mechanical, such as 'Some others complainted' and 'The change in the sitting arrangement is equally crucial', which keeps the cohesion score at the current level.

Lexical Resource: Band 6.0

Your vocabulary is adequate for the task, successfully conveying your message with phrases like 'outlandish looking reception area' and 'air circulation'. There are attempts to use less common vocabulary, but some lexical choices and word forms are inaccurate, such as using 'complainted' instead of 'complained', writing 'premise' instead of 'premises', and awkward phrasing like 'sit for the longer period time'. Spelling and word-choice errors are present, but they do not impede communication. To reach a higher band, you need to demonstrate greater precision in word choice and collocations, and eliminate spelling mistakes.

Grammatical Range and Accuracy: Band 6.0

The writing contains a mix of simple and complex sentence forms, demonstrating a reasonable control of grammar. You successfully use structures such as 'I firmly believe that their issues be resolved' and conditional or modal elements like 'let me know if you would need any other information'. However, there are some errors in grammar and punctuation throughout the text, including article omissions and minor preposition issues, such as 'staying in meeting' instead of 'staying in a meeting' and 'bringin' instead of 'bringing'. These errors rarely impede communication, placing your grammar firmly at this level, though a greater frequency of error-free complex sentences is needed to progress further.

See this exact question answered at other band scores. The same prompt compared across bands.

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