Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-10-06

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.5)

Dear Mr.Shah,

I am writing to draw your attention to the complaints made by customers in the past two weeks. There are many concerns raised about the less number of seats in waiting area . Additionally, One of my clients also inquired about thye phone if it is working, as no one picked up when he called at the reception last week.

Reception of our company is very crucial place of the building. It does not only give our partners and clients a space to welcome & wait for the meetings and appointments but also creates a first impression of our company. Overcrowded and messy reception area presents lack of professionalism, which can harm our reputation and drive away our clients.

I would like to request if you could order more seats for the waiting room along with a table. Moreover, if you could contact the phone service company to verify all devices in the office and replace the ones are not working. I would appreciate it if you could support in solving all complaints and make necessary arrangements.

Looking forward to your immediate action on this matter.

Yours sincerely,

Dim

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

You address all three requirements clearly: you report the shortage of seats and the unanswered reception phone, explain that reception shapes visitors’ first impressions and reflects professionalism, and suggest adding seating and checking or replacing faulty phones. The purpose and request remain clear throughout, and the points are relevant to a letter to your manager. The explanation of why reception matters is particularly well supported by the link to company reputation and client confidence. To make the response more fully developed, specify the impact of the complaints—for example, visitors may have to stand or struggle to contact the company—and make the proposed action more precise, such as asking for a phone test and a reliable process for answering calls. The closing request is polite and appropriate.

Coherence and Cohesion: Band 7.0

The letter has a clear progression: it introduces the complaints, explains the importance of reception, and then proposes improvements. Separate paragraphs help the reader follow these distinct purposes, while phrases such as “Additionally,” “Moreover,” and “Looking forward” signal relationships between ideas. The overall organisation is effective and the tone remains consistent. Some linking is a little mechanical, however, and the final paragraph combines several requests in long constructions beginning “I would like to request if” and “if you could contact.” You could improve flow by stating each action directly and linking it to the relevant complaint. For example, group the seating request with the shortage of seats, then address the phone issue in a separate sentence.

Lexical Resource: Band 6.0

You use an adequate range of vocabulary for the situation, including “draw your attention,” “first impression,” “overcrowded,” “professionalism,” and “reputation.” These choices communicate the concerns and their business relevance effectively. There are also some inaccurate or unnatural expressions that limit precision: “less number of seats” is not idiomatic, “Reception of our company” is awkward, and “support in solving” is an unnatural collocation. The spelling error “thye” and the capitalisation of “One” after a comma also detract from control. Aim for natural workplace phrases such as “a shortage of seating,” “our company’s reception area,” and “help resolve the complaints.” This would make the letter sound more fluent and professional.

Grammatical Range and Accuracy: Band 6.0

You use a mix of simple and complex sentence forms, including the contrast in “does not only… but also…” and the relative clause “which can harm our reputation.” Most of the message remains understandable, but some grammatical errors affect accuracy. For example, “There are many concerns raised” would be more naturally formed as “Many concerns have been raised,” and “the ones are not working” needs a relative pronoun: “the ones that are not working.” The request structures “I would like to request if” and “I would appreciate it if you could support in solving” are also not well controlled. Practise forming polite requests with “I would like to ask you to…” or “Could you please…?” Check articles and sentence punctuation as you edit.

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