Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-10-08

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.5)

Dera Paul,

I am writing this letter to offer my suggestions on how the reception area could be improved.

Our clients frequently complaint that their calls are not properly answered when they reach-out to us to book an appointment. Others have shared that they have to wait for long period after arriving at our office. As a result, they often miss their other important commitments. Some have complained about the unfriendly and unhelpful attitude of our reception staff.

In my point of view, we need to solve these concerns immideately because we might loose our important clients if this issue remain persistant. The reception area is an entry point of our valuable customers and if we will not deliver a good service, we might loose profits.

To solve these problems, we could provide training to our extisting reception staff or could hire new staff who have proper education and experience of working in similar work settings. We could also consider to replace the furniture in the waiting area to make it more look professional and organized.

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

The letter addresses all three points: it describes complaints about unanswered calls, long waits and staff attitude; explains that poor service could cost the company clients and profits; and proposes staff training or recruitment, as well as replacing the waiting-area furniture. The purpose and position are clear throughout, and the suggestions are relevant. The explanation of why reception matters is supported by the link to customer retention, although it could be developed further by explaining how reception shapes visitors’ first impressions of the company. The improvement ideas would also be stronger with more specific actions, such as a call-handling procedure or a system for managing visitors’ appointments. These additions would make the ideas more fully developed and persuasive.

Coherence and Cohesion: Band 7.0

The information follows a clear, logical progression: the opening states the purpose, the next paragraph outlines complaints, and the final paragraphs explain their importance and suggest solutions. This makes the letter easy to follow. Linking phrases such as “As a result,” “because” and “To solve these problems” help show relationships between ideas, while the paragraphing separates the main functions effectively. Some connections could be made more precise: for example, the move from the risk of losing clients to the proposed furniture replacement is not explicitly explained. A more formal closing would also complete the letter’s structure. Overall, the organisation is clear, though a few transitions and links between proposals could be smoother.

Lexical Resource: Band 5.5

The response uses enough vocabulary to communicate the complaints and recommendations, including “unfriendly and unhelpful attitude,” “valuable customers” and “training.” However, noticeable spelling and word-choice errors reduce precision: “complaint” should be “complain,” “immideately” should be “immediately,” and “loose” should be “lose.” Some phrases are also unnatural or imprecise, such as “reach-out to us,” “long period,” and “make it more look professional.” The vocabulary is adequate for the task, but control of spelling, word forms and collocations is inconsistent. Choosing more natural business expressions—for example, “handle incoming calls” and “create a more professional appearance”—would make the letter clearer and more polished.

Grammatical Range and Accuracy: Band 6.0

There is a mix of simple and complex sentence forms, including the conditional structure “if this issue remain persistent” and the cause-and-effect sentence beginning “As a result.” Most ideas remain understandable, but some grammatical errors occur. In “if this issue remain,” the verb should agree with the singular subject (“remains”); “if we will not deliver” should use a present-tense form after “if” (“if we do not deliver”); and “consider to replace” should be “consider replacing.” The sentence about furniture also has a faulty construction: “to make it more look professional” needs restructuring, such as “to make it look more professional.” Greater accuracy in verb patterns, agreement and conditional clauses would strengthen the range already attempted.

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