Band 7.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 7.0 · Cambridge IELTS 12 · 2026-10-09

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 7.0)

Dear Sir,

I am writing this letter to provide some suggestions to improve our reception area as we have received several complaints regarding our front-desk area. Firstly, the waiting area at our company's entrance is considerably congested which makes it difficult for people to wait for longer time. Moreover, sometimes individuals have met with lack of empathy and dismissive behaviour by our staff members. Also, they have failed to provide appropriate solutions to some guests' problems in a timely manner.

The reception area of our company is quite significant because people start their first interactions in that area. If they are not satisfied with the service provided by our receptionists, they may lose their interest in our company which may have detrimental impact on company's goodwill.

Tor improve the quality of service at front-desk, we should provide cross-training to our employees so that more team members could be scheduled during rush hours. Furthermore, the seating arrangement should be increased so that visitors can comfortably sit while waiting.

I hope that these suggestions could be implemented soon so that our reception area could be improved.

Kind re

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

You address all three points clearly: you describe congestion, dismissive staff behaviour and delayed or unsuitable solutions; explain that visitors form their first impression of the company; and recommend cross-training, extra staffing at busy times and more seating. The explanation of why reception matters is relevant and linked to the company’s goodwill. These ideas are extended enough to make your purpose clear, although the proposed changes could be developed further—for example, specify how staff training would improve responses or how the layout could reduce congestion. The closing is polite, but the letter ends with “Kind re,” which leaves the sign-off incomplete. A complete closing and a little more detail on the practical changes would make the response more fully developed.

Coherence and Cohesion: Band 7.0

The letter has a clear progression from the complaints, to the importance of reception, and then to recommendations. Paragraphing supports this structure, and linking expressions such as “Firstly,” “Moreover,” “Furthermore,” and “so that” help readers follow the points. The ideas within each paragraph are generally connected logically. Some transitions are a little formulaic, however, and the final paragraph moves quickly from suggestions to the closing without a fuller link between the problems and proposed solutions. The incomplete sign-off, “Kind re,” also makes the ending feel abrupt. To strengthen the flow, use a more varied range of transitions and connect each recommendation explicitly to a complaint—for instance, link additional seating to congestion and training to the service concerns.

Lexical Resource: Band 6.5

You use a suitable range of formal vocabulary for a workplace letter, including “congested,” “dismissive behaviour,” “appropriate solutions,” “detrimental impact,” and “goodwill.” These choices communicate the complaints and their possible effect on the company. There are also some awkward or inaccurate expressions that limit precision: “met with lack of empathy” is not a natural collocation, “for longer time” needs a more idiomatic form, and “Tor improve” appears to be a spelling or typing error for “To improve.” “Front-desk area” and “reception area” are repeated, so some variation would help. Aim for natural collocations and proofread carefully, while retaining the appropriately formal tone.

Grammatical Range and Accuracy: Band 6.5

You use a mix of simple and complex sentence forms, including a relative clause in “which makes it difficult” and conditional structures such as “If they are not satisfied … they may lose their interest.” Most sentences are understandable, and the grammar generally supports your meaning. Some errors remain: “wait for longer time” is missing an article or plural form; “detrimental impact on company’s goodwill” needs an article or possessive determiner; and “so that more team members could be scheduled” is less direct and consistent than “so that we can schedule more team members.” The final “Kind re” is incomplete, though this is mainly a letter-format issue. Review articles, possessives and modal consistency, and proofread sentence endings.

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