Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-10-22

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Manager,

I received the letter regarding reception area issue, as an human resource of the firm, I would like to share some of the difficulties which are facing by visitors. The core issue is lacking the staff of receptionists, compare to visitors there is only one receptionist who is attending them, so they have to wait for his or her respond. Furthermore, there is no any waiting area facilities, such as - sofas, chairs, water,etc.

In our company, per day aprox 20 to 70 pupils tend to visit for consultation, so we should improve the facilities which have been provided to clients. I would like to request you to call the architech designer to build a new waiting area, particulary make that room very comfortable to sit and wait. Moreover, our firm should hire another two receptionists, so that they can attend more visitors.

I hope you appreciate my suggestions.

Yours faithfully,

Alex.

AI examiner evaluation

Task Achievement / Task Response: Band 6.0

The letter addresses all three required points: it reports the shortage of reception staff and lack of seating, explains that visitors come for consultations, and proposes a waiting room and two additional receptionists. The suggestions are relevant and the purpose is clear. However, the importance of reception is only implied through the number of visitors; explain more directly that it creates visitors’ first impression of the company and affects their comfort and confidence. Some details also need development: for example, clarify the nature of the complaints and how the proposed changes would resolve them. This gives the response solid task coverage, while some parts remain less fully explained.

Coherence and Cohesion: Band 6.0

The information follows a generally sensible order: you introduce the issue, describe the complaints, give context about visitor numbers, and then make recommendations. Linking expressions such as “Furthermore” and “Moreover” help signal additional points, and the letter has an appropriate opening and closing. However, the paragraphing could make the progression clearer: separate the complaints, the importance of reception, and the proposed improvements into distinct sections. The transition from the visitor numbers to “we should improve the facilities” is understandable but somewhat abrupt, and “I received the letter” does not clearly identify whose complaints are being discussed. Overall, the organisation is coherent, though some connections and references could be more precise.

Lexical Resource: Band 5.5

You use enough vocabulary to communicate the main concerns and recommendations, including “receptionists,” “consultation,” “waiting area,” and “facilities.” Some attempts at more specific language are useful, but several word choices and collocations are inaccurate or unnatural, such as “lacking the staff of receptionists,” “wait for his or her respond,” and “call the architech designer.” Spelling errors such as “aprox,” “particulary,” and “architech” also reduce accuracy. These issues do not prevent the reader from understanding your main points, but they limit precision and naturalness. Aim to learn common combinations such as “a shortage of reception staff,” “wait for a response,” and “hire an interior designer.”

Grammatical Range and Accuracy: Band 5.5

The response includes both simple statements and longer sentences with reasons and results, for example, “there is only one receptionist … so they have to wait” and “our firm should hire another two receptionists, so that they can attend more visitors.” The overall meaning remains clear. However, some grammatical errors occur in sentence structure and forms: “as an human resource” needs a different article and construction, “which are facing by visitors” has an incorrect passive form, and “there is no any waiting area facilities” has faulty determiner and agreement patterns. There are also issues with articles and sentence boundaries. To improve, practise accurate clause patterns and check each sentence for subject–verb agreement, articles, and verb forms.

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