Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-10-26

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Mr. Gonzalez,

I am writing this letter to let you know that there are many complaints that have been reported to us regarding on visitors arrived at the reception.

The compliants that have been given to us by the visitors is they feel not welcomed enough because many personnels are absent that day. In which not many staff are handling the visitors at the lobby for they need in the moment. Additionally, we are currently lacking seats for the people at the lounge area so they can relax a bit and will be accomodated.

The reception area is very important because this is the main hall of our building, where we accomodate the people to their respective area of event that they will attend to. It may not be good on having people overcrowed the area of which may cause disturbance to other people in at their event place.

In order to have our reception area improved, I suggest that we may need to have another table of receptionist that may handle another batch of visitors and also having enough staffs to help the people what they need. Eventually leading to a proper process of visitors to be accomodated at the event.

I hope you consider my suggestions and solution for our reception area. I will be waiting for your response!

Kind regards,

Julian Kilayko

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

The letter addresses all three requested points: it reports visitors feeling unwelcome and a shortage of staff and seats, explains that reception directs people to event areas, and proposes another reception desk and more staff. The purpose and suggestions are clear and relevant. However, some points are less fully developed: for example, the effect of overcrowding is mentioned but not explained in detail, and the proposed extra desk is not linked to how it would resolve the reported delays or lack of assistance. The closing is appropriate for a letter to a manager. To strengthen the response, explain the complaints more precisely and connect each practical suggestion directly to a specific problem.

Coherence and Cohesion: Band 6.5

The response has a coherent overall arrangement, with separate paragraphs for the complaints, the importance of reception, and proposed improvements. This makes the main points easy to locate, and transitions such as “Additionally” and “In order to” help signal the progression. Some connections are less clear or mechanical, however. The sentence beginning “In which” is a fragment, while “Eventually leading to” does not form a complete sentence or clearly connect the suggestion to its result. The reference to “their event” is also unclear because the reader may not know whose event is meant. Use complete sentences and make links between problem, solution, and outcome more explicit to create smoother progression.

Lexical Resource: Band 5.0

The vocabulary is sufficient to communicate the main concerns and recommendations, using relevant terms such as “reception area,” “visitors,” “lounge area,” and “suggestions.” However, the range is limited and several noticeable word-choice, spelling, or collocation errors make parts less natural. Examples include “compliants” for “complaints,” “personnels” for “staff,” and “accomodated” for “accommodated.” Phrases such as “visitors arrived at the reception” and “handling the visitors” are also awkward in this context. Aim for more precise workplace language and check spelling carefully; for instance, describe visitors as “being received” and staff as “assisting” or “attending to” them.

Grammatical Range and Accuracy: Band 5.0

The letter attempts both simple and more complex sentence forms, and its overall meaning can generally be followed. However, the range is limited, and attempts to build longer sentences often lead to faulty structures. For example, “The complaints … is they feel” has a subject–verb agreement problem and an incomplete construction, while “In which not many staff are handling…” is a fragment. “I suggest that we may need to have” also combines forms awkwardly, and “It may not be good on having people overcrowed” is difficult to parse. These errors sometimes make the reader work to understand the intended relationships. Practise complete clauses, agreement, and clear sentence boundaries, then use complex structures only when you can control them accurately.

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