Band 6.5 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.5 · Cambridge IELTS 12 · 2026-10-28

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.5)

Dear Sir,

I got several complaints from visitors regarding the reception area of our company like insufficient seating area and darker reception room.

All visitors enter the company through visitor area so that gives first impression of our company. If any visitor face any problem in reception area than it leave first bad impression of our company because it is said that first impression is the last impression. I got complained that visitors have to stand there if they are waiting for someone as there are no proper arrangement of seating area. Moreover, due to less overall lighting visitors face difficulties while filling out entry form.

However, we can solve this issue by installing enough chairs and sofas so they can seat while waiting. Consequently, installing cutting edge LED lights can improve overall ambience of reception area significantly.

I hope my suggestions will be considered in timely manner

Yours faithfully,

Preyas Patel.

AI examiner evaluation

Task Achievement / Task Response: Band 7.0

You address all three points in the prompt: you identify complaints about insufficient seating and poor lighting, explain that reception shapes visitors’ first impressions, and recommend adding chairs and sofas and installing LED lights. The suggestions are relevant and linked to the problems, so the purpose of the letter is clear. The explanation of reception’s importance is supported by the first-impression point, although the repeated saying that “the first impression is the last impression” is quite general; a more specific link to visitors’ confidence in the company would develop this idea further. To strengthen the response, make the complaints and recommendations slightly more precise and maintain a consistently professional tone throughout.

Coherence and Cohesion: Band 7.0

The letter has a clear overall progression: it introduces the complaints, explains why reception matters, then presents solutions and closes politely. Paragraphing helps distinguish these stages, and linking expressions such as “Moreover” and “Consequently” make the relationships between ideas easy to follow. The sequence within the second paragraph is understandable, though the complaint about seating is repeated after it has already been introduced, which makes the development less efficient. The transition “However” does not express a clear contrast before the proposed solutions. For stronger cohesion, avoid repeating the same point and use a more direct transition, such as “To address these issues,” before the recommendations.

Lexical Resource: Band 6.0

Your vocabulary is adequate for the task and includes some useful topic-specific language, such as “first impression,” “entry form,” “overall lighting,” and “ambience.” These choices help communicate the situation and proposed improvements. However, several phrases are imprecise or do not collocate naturally, including “visitor area,” “less overall lighting,” and “proper arrangement of seating area.” “Cutting edge” is also more promotional than necessary in a formal suggestion to a manager. Aim for more precise, natural combinations and avoid repeating “reception area” and “first impression” where possible. This would give your vocabulary greater flexibility and accuracy while preserving the clear meaning of your recommendations.

Grammatical Range and Accuracy: Band 5.5

You attempt both simple and complex sentence forms, including a conditional structure in “If any visitor face any problem …” and a reason clause beginning “as there are no proper arrangement.” These attempts show some range, but errors in agreement and sentence construction remain. For example, “any visitor face” should use a singular verb, and “than it leave” needs a correctly formed clause with an appropriate subject and verb. There are also article and plural errors in “no proper arrangement of seating area.” These do not prevent the reader from understanding your main points, but they reduce accuracy. Practise checking subject–verb agreement, articles, and singular/plural forms, especially in longer sentences.

See this exact question answered at other band scores. The same prompt compared across bands.

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