Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-10-30

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear manager,

Thank you for kindly asking suugestion regarding improvement for our reception area and considering our view points as important as customers comport.

There are few regular complaints we are receiving from our guests, such as lengthy form fill-up in person, long waiting time with few setting arrangement and warm tempreture due to faulty air conditioner.

Both, for company's business and guest conveniency, the reception area is important because our first priority is to treat our customers with full comfort. Moreover, the first impression for are hotel is the reception area where guests will get an idea weather we would fulfil their requirement as per their comfortability.

Therefore, to prevent such complaints from them, I think we should improve our form fill system by converting it with several digital kios, as a result, it will reduce long waiting to register. Furthermore, for the comfortability, it would we great if we you would replace our old air conditionar system, which will makes our customer comfertable.

Looking foward to hearing from you.

Regards,

sagar

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

You address all three requested points: you identify complaints about lengthy forms, waiting, limited seating and a warm reception, explain the area’s role in shaping visitors’ first impressions, and propose digital kiosks and replacing the air-conditioning system. This gives the letter a clear, relevant purpose. The explanation of importance is less fully developed than the complaints and solutions: “our first priority is to treat our customers with full comfort” is general, and the link between a welcoming reception and the company’s reputation or business outcomes could be made more explicit. The suggestions would also be stronger with a practical detail, such as adding seats or giving a timeframe for the repairs. The response covers the task well overall, but some ideas need further extension for a more complete treatment.

Coherence and Cohesion: Band 7.0

The letter has a clear progression: it opens by acknowledging the manager’s request, lists the complaints, explains why reception matters, and then presents solutions before closing politely. Paragraphing helps distinguish these stages, and transitions such as “Moreover,” “Therefore,” and “Furthermore” make the relationships between ideas clear. The sequence from problems to remedies is particularly easy to follow. To make the organisation more polished, connect each proposed remedy directly to the corresponding complaint—for example, mention seating alongside the waiting-time problem, rather than leaving that complaint without a solution. Some linking phrases feel formulaic, but they do not prevent the reader from following the message. Overall, the letter is logically arranged and maintains a clear progression.

Lexical Resource: Band 5.5

You use relevant vocabulary for the situation, including “complaints,” “waiting time,” “first impression,” “digital kiosks,” and “air conditioner.” These choices make the main message understandable and show an attempt to use language beyond very basic terms. However, noticeable spelling and word-choice errors reduce precision, including “suugestion,” “comport,” “conveniency,” “tempreture,” and “comfertable.” Some phrases are also unnatural or incorrectly formed, such as “few setting arrangement” and “form fill-up in person.” Aim for standard collocations such as “limited seating,” “complete forms in person,” and “customer comfort.” Proofreading spelling and choosing more natural expressions would make your vocabulary more reliable and professional.

Grammatical Range and Accuracy: Band 5.5

You attempt a mix of sentence forms, including a complex explanation beginning “because” and a relative clause in “which will makes our customer…” This shows some range, and the intended meaning is generally recoverable. However, several grammatical errors affect accuracy: “There are few regular complaints” needs an article or quantifier, “the first impression for are hotel” has an incorrect possessive, and “it would we great if we you would replace” contains faulty clause structure. Verb forms also need attention: use “will make,” not “will makes.” The sentence beginning “Both, for company’s business…” is awkwardly constructed and would be clearer if rewritten as a direct statement. Practise checking articles, agreement, and clause structure while retaining your attempts at complex sentences.

See this exact question answered at other band scores. The same prompt compared across bands.

Browse more IELTS Writing model answers or get your own writing scored by the same AI examiner.