Band 6.0 IELTS Writing Task 1 Model Answer

Overall Band Score: 6.0 · Cambridge IELTS 12 · 2026-10-31

IELTS Writing Task 1 question

There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved.

Write a letter to your manager. In your letter

• describe the complaints that have been made
• say why the reception area is important
• suggest how the reception area could be improved

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Student answer (Band 6.0)

Dear Sir/Madam,

I am writing to provide few solutions to improve the reception area following the recent complaints we received from the visitors.

We recently received a complaint from one of our visitor stating that he is finding it difficult to find a person at reception desk everytime he visited us. He has to spend alot of time waiting for the person. Additionally, we received another complaint about the seating area that the visitors are finding is not enough as there is not enough space for everyone to be accomodated.

The reception area is one of the most important area of the company as it give first impression to our visitors. So I believe reception area should be managed properly considering the importance.

To improve reception area we should hire additional staff so a person is always available at the reception desk. On top of that we can also install additional chairs to accommodate the visitors.

Thank you for your time and consideration to my feedback.

Yours sincerely,

ABC

AI examiner evaluation

Task Achievement / Task Response: Band 6.5

You address all three points: you describe the complaints about staff availability and seating, explain that reception creates a first impression, and suggest hiring another staff member and adding chairs. The purpose and tone are appropriate for a letter to a manager. The explanation of why reception matters, however, is brief, and the proposed changes are not developed with details such as how staffing coverage could be arranged or how many seats are needed. The complaints are relevant, but the letter refers to only one visitor for the first issue and gives little context about the reports overall. To strengthen the response, explain the impact of the problems on visitors and make each recommendation more specific.

Coherence and Cohesion: Band 7.0

The letter is organised in a clear sequence: opening purpose, complaints, importance of reception, recommendations, and a polite closing. Paragraphing helps the reader distinguish these functions, and linking expressions such as “Additionally” and “On top of that” make the progression easy to follow. The connections are generally clear, though the linking language is somewhat formulaic, and the final recommendations could be tied more explicitly to the complaints they address. For example, state that additional staffing would reduce waiting and that more chairs would ease crowding. This would make the relationship between the problem and solution more precise while preserving the straightforward structure.

Lexical Resource: Band 5.5

Your vocabulary is sufficient to communicate the main points, with relevant terms such as “reception desk,” “first impression,” and “accommodate.” However, the range is limited and some wording is inaccurate or repetitive. “Provide few solutions” is not a natural collocation in this context, while “the visitors are finding is not enough” makes the seating complaint awkward to express. There are also spelling errors in “everytime,” “alot,” and “accomodated.” Aim for more precise workplace language and check spelling carefully; phrases such as “staff coverage,” “waiting time,” and “seating capacity” would help you express the issues more naturally.

Grammatical Range and Accuracy: Band 5.5

You use a mix of simple sentences and longer structures, including a relative clause in “a person … everytime he visited us” and a reason clause beginning “as it give first impression.” The overall meaning remains clear, but some grammatical errors recur. For example, “one of our visitor” needs a plural noun, “the most important area” needs agreement with the plural subject, and “it give” requires a third-person singular verb. Articles are also missing in “at reception desk” and “give first impression.” The sentence about the seating area is structurally unclear. Practise subject–verb agreement, articles, and forming clear clauses, then proofread each sentence for these patterns.

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